F.A.Q
📦 Questions About Your Order
❌ Order Cancellation
🕓 Can I cancel my order?
An order cancellation is possible within 24 hours if the order has not yet been shipped.
A cancellation after shipment is only possible after you receive the goods. Cancellations before the package arrives cannot be accepted.
Our shipping warehouse operates on weekends, but support is not available — so cancellations may not always be processed in time.
🚚 Shipping
🔍 How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number.
You can track it here: Track Your Order
📅 When will I receive my order?
Due to high order volume, delivery time is currently 5–9 days.
As soon as we ship your order, you’ll receive a shipping confirmation email with a tracking link.
📦 My package says delivered, but I didn’t get it. What should I do?
Sometimes the courier forgets to leave a collection note. Your package might be at a nearby post office or with a neighbor.
If you can’t locate your order, please email us at contact@washguard.com and we’ll help resolve the issue.
📦 Not all items were in the package. What can I do?
Occasionally, orders are shipped separately. The remaining items should arrive soon.
🔄 Returns & Exchanges
📦 How do I return my order?
Send an email to contact@washguard.com with your order number (starts with #) and the reason for the return.
Our team will respond within 24 hours.
💳 When will I get my refund?
Returns are usually processed within 14 days of receipt.
You’ll receive an email confirmation once your refund has been issued.
If you haven’t received it after 14 days, please contact our support.
🔁 Can I exchange an item?
Unfortunately, direct exchanges are not possible.
You can return the item within 60 days and place a new order for the desired product.